Frequently Asked Questions

We offer several pricing options: hourly rate ($60/hour with a one-hour minimum), half-day rate ($220 for 4 hours), full-day rate ($420 for 8 hours), and project-based pricing for larger jobs. Materials are charged separately unless otherwise specified in your quote.

Yes, we provide free quotes for all services. For smaller jobs, we can often provide a quote over the phone. For larger projects, we may need to schedule a site visit to assess the work required and provide an accurate estimate.

Yes, we have a one-hour minimum charge for service calls. After the first hour, we bill in 30-minute increments.

We can supply all necessary materials for your project, which will be itemized on your invoice. If you prefer to purchase your own materials, we're happy to work with what you provide.

For most jobs, we can schedule service within 1-3 business days. For emergencies, we offer same-day service when possible, depending on our schedule and the nature of the emergency.

Our regular hours are Monday through Saturday, 8am to 6pm. We can accommodate evening and Sunday appointments for an additional fee, subject to availability.

We ask for at least 24 hours notice for cancellations. Cancellations with less than 24 hours notice may be subject to a cancellation fee of £50 or 50% of the quoted price, whichever is less.

Project timelines vary based on the scope of work. Small jobs may take as little as an hour, while larger projects could take several days. We provide estimated timeframes when we quote your project and keep you updated on progress throughout.

Our team consists of experienced professionals with various qualifications and certifications relevant to their specialties. Many of our handymen have backgrounds in specific trades like electrical, plumbing, or carpentry, and all have extensive practical experience.

Yes, we stand behind our work with a 12-month workmanship guarantee. If any issues arise with our workmanship within this period, we'll return to fix them at no additional cost.

Yes, we follow all current health and safety guidelines. Our team wears appropriate PPE, maintains social distancing when possible, and follows enhanced cleaning procedures before, during, and after jobs.

For smaller jobs, payment is due upon completion of work. For larger projects, we typically require a 30% deposit before starting work, with the remaining balance due upon completion. For projects lasting more than a week, we may arrange a payment schedule.

Customer satisfaction is our top priority. If you're not completely satisfied with any aspect of our work, please let us know immediately and we'll make it right.

We offer a 10% discount to seniors, military personnel, and first responders. We also have seasonal promotions and loyalty discounts for repeat customers. Contact us to learn about current offers.